Job Title: Regional Property Manager

Reports To: Managing Partner

Direct Reports: Property Managers and Maintenance Staff

Department: Westport Residential

Location: Topeka and Lawrence, KS

FLSA Status: Salary

Position Status: Full-Time

Work Schedule: Monday-Friday (8:00AM-5:00PM), must be available to work on weekends as needed

Base Pay Range: $80,000 - $95,000

Travel: up to 25% of the time in state; may include occasional out of state travel

Position Summary:

The role of the Regional Property Manager exists as a functional role in the Operations Department. The Regional Property Manager is responsible for the overall management of multiple multifamily locations within a specific region/geographic area. Current portfolio is approximately 1,500 units. Builds and fosters relationships with vendors, team members and other key stakeholders. Oversees quality and efficiencies of services provided, staffing, budget, short/long range planning, problem solving, new products/service deliveries, and employee development. This position requires performance of Regional Property Manager duties while maintaining good communication and reporting relationships with multiple departments, field management, maintenance and Company Personnel at all levels.

Duties & Responsibilities:

• This position will be responsible for the leadership, direction, coordination and performance of all property managers, maintenance and assigned site locations.

• Superior leadership skills. Able to direct and manage employees across multiple sites.

• Expertise in process development, generation of standard work and effective implementation.

• Hire Property Managers and Maintenance staff.

• Train Property Managers on all processes and procedures.

• Ensure Maintenance Team is trained on processes and procedures.

• Build a highly capable and motivated property management team and help to create a positive environment in which to work and provide great service.

• Supervise the property management and maintenance teams holding team members accountable and recognizing achievements.

• Partner with maintenance leadership to manage capital improvement projects and unit renovations.

• Maintaining a high level of professionalism and appearance on the job and projecting this professionalism to team members, residents, owners, vendors and subcontractors, as well as people in the local community.

• Encourage other team members to accomplish reachable, but challenging, goals.

• Prepare weekly, monthly and quarterly reports to present to management detailing the performance of each of your properties.

• Visit each property on a regular basis – at least once per week.

• Have weekly meetings with each of your property managers.

• Demonstrate training is a priority by staying current on all company training and by ensuring team members stay up to date on training.

• Implement with team procedures to track and document renovated units and capital improvements.

• Ensure properties are all in compliance with all laws and corporate guidelines.

• First point of contact with your Property Managers.

• Understand how each property is performing in terms of operations, occupancy, and financially as well as how the property is performing compared to its competitors.

• Help design a marketing plan for each property.

• Assist in the preparation of each property’s budget and monitor the property operations compared to budget.

• Determine capital requirements and pricing and present to corporate management.

• Demonstrate excellent interpersonal skills, being able to work effectively with all levels of personnel and clients.

• Establish and maintain the respect and confidence of clients and employees.

• Ability to work in a fast paced, growing, demanding environment.

• Drive occupancy, leasing velocity, and renewal performance across the portfolio.

• Conduct regular property visits and audits to ensure curb appeal, unit readiness, and operational excellence.

• Identify underperforming assets and implement action plans to improve results.

• Oversee maintenance operations, ensuring timely completion of work orders and preventative maintenance programs.

• Ensure vendor performance, cost control, and quality standards are met across all properties.

• Resolve escalated resident issues and implement service improvements where needed.

• Contribute to the development of scalable systems, processes, and infrastructure to support growth beyond 1,500 units.

• Monitor market trends and competitor activity to maintain competitive positioning.

• Manages attendance, punctuality, and overtime reports as well as the approval of sick, vacation, jury duty, and other time off including the reviewing of tardiness and absences.

• Manages the vacation calendar to ensure that the buildings have proper and appropriate coverage during scheduled time off.

Qualifications & Experience:

• 7+ years of progressive multifamily property management experience required

• Management experience required

• Course work/seminar attendance in Fair Housing Laws

• Knowledge of Yardi or other property management software is preferred

• Demonstrated proficiency in Microsoft Suite of products (Word, Excel, PowerPoint)

• General office and telephone skills

• Ability to pay close attention to detail and good organizational skills

• Valid driver's license and reliable transportation are required in order to perform essential functions of this job

• Effective Communication skills both verbally and written to both Team Members and Customers

Core Competencies:

• General office and telephone skills are required

• Basic Computer Skills are required

• Good written and verbal communication skills

• Good organizational skills

• Collaborative Team Work

• Proactive, self-starter, goal oriented and ability to work independently

• Possess the eagerness, work ethic, positive attitude and composure to succeed in a customer service environment

• Must maintain and hold a valid State Driver’s License

• Uphold Company’s Vision, Mission Statement and Core Values

Education:

• Bachelor's degree in business, real estate, finance, or a related field preferred; equivalent combination of education and relevant multifamily property management experience accepted.

Physical Demands

• Stationary Position: frequently remains stationary driving or at an office chair and sitting up to 4 hours per day

• Move/Traverse: frequently bend, stand, stoop and/or walk

• Carry Weight: frequently carry weight and/or lift objects (light to heavy) weighing up to 50 pounds

• Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees and tenants

• Sight: frequent use of sight to detect images on computer, office documents, facility objects near and far

• Climb: frequently ascends/descends a flight of stairs and reach overhead

Work Environment:

• Some office, mostly in the field. Drive to properties.

• Noise level ranges from low to moderate (if in office setting)

• Noise level ranges from moderate to high (if on construction worksite)

• Frequent outdoor exposure working in outdoor weather conditions

Benefits for Full-Time Employees:

• Paid Time Off

• Paid Holidays

• 401(k) Eligibility

• Health Benefits, Medical, Dental, Vision

• Life Insurance Benefits

• Supplemental (Flexible Spending Accounts, Disability, Cancer/Critical Care, Hospitalization, Accident)

• Recognition of hard work and exemplary performance

• Clean, air conditioned, friendly work environment

• Discretionary bonus based on several factors

About Westport Properties

Founded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of January 2025, WPI has over 17 million square feet of self storage space under management and its total assets under management is over $3 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M.

Disclaimer:

All Employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV Records in accordance with federal protected FCRA/FACTA Requirements for Investigative Consumer Reports, CA ICRA and other state mandated requirements for employment purposes. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.

Essential Job Function for Reasonable Work Accommodation:

According to the American’s with Disabilities Act (ADA), Equal Employment Opportunity Commission (EEOC) and the California Fair Employment and Housing Act (FEHA), employees must be able to perform the essential job functions with or without a reasonable accommodation. The Company will provide reasonable work accommodations to allow the employee to perform their essential job functions and duties as detailed above. If you feel you need reasonable work accommodations, please contact the Human Resources department at (949) 748-5900.